Page 30 - ITLN May - June 2022 issue
P. 30
Event Report
E-commerce
Logistics Summit 2022
(L-R): Vikram Singh, CEO & Founder, TechEagle Innovations, Dhiraj Jain, VP Strategic Sourcing, PharmEasy, Ankit Kumar, Chief Executive Officer, Skye Air
Mobility, Shivadeep Mahadi, Co-Founder, eShipz, Kamesh Peri, CEO, Celebi Delhi Cargo Terminal and Lakshmi Ajay, Associate Editor, STAT Media Group
Pandemic was also
a realisation for the
government that an
e-pharmacy is required
for availability of
medicines in every
pincode of India.
Dhiraj Jain (L-R): Vikram Singh, CEO & Founder, TechEagle Innovations and Anshu Abhishek,
PharmEasy COO and Co-Founder, TechEagle Innovations
collaboration help seal the gaps in the with new platforms coming in Tier 2 longer a system of only the freight
current supply chain? and 3 cities, the platforms and channels forwarder and the terminal operator
“Market information is very they are going through are more but there is an attempt to integrate
important. What consumers like and diverse than Tier 1 consumers. There all through an air cargo community
replicate that quickly is important are social commerce platforms and portal. The idea is to move from an
because there are too many players Whatsapp enabled commerce coming individual to have a cargo community
in the market, consumers have a up. So, people are going to buy from system. There are more developments
choice today. So the speed everywhere. So as a platform you have to happen, innovations are to be done
of providing technology to support every channel and build a for an entire paperless transaction.”
solutions is important,” supply chain to mimic that demand
said Meheriar Patel, Group pattern and go about building the Maintaining Consumer Satisfaction
Chief Information Officer, network,” said Harsh Vaidya, CEO Customer satisfaction is critical for
Digital Solutions, Jeena & & Co-Founder, logistics organisations seeking a
Company. WareIQ. competitive edge since they understand
Further there Next, Kamesh that if they do not meet their
was a discussion Puri, CEO, Celebi customers' expectations, their place
about how data Delhi Cargo will be usurped by other companies
is important Terminal spoke whose operations will be more focused
in logistics at length about on customer expectations. As a result,
and how tech being added to logistics businesses must assure every
collaborative warehousing, ground facet of customer service, whether
data helps handling and cargo. “I it is order acceptance, execution, or
suppliers have been in this industry for 30 problem resolution.
perform better and years now so I have seen what Suvendu Choudhury, Managing
provide good services the industry was in the early Director, International Operations,
to their consumers. 90’s and what it is today. FedEx spoke about cross border
“For us to These days, the processes logistics and how they democratise
succeed in India, are being enabled by the E-Commerce logistics landscape
systems. Today it is no where everyone can buy and sell
28
May - June 2022
Shivadeep Mahadi, www.itln.in
Co-Founder, eShipz
