Page 28 - ITLN May - June 2022 issue

Event Report
E-commerce
Logistics Summit 2022

Consumers seek

convenience and

connectivity

The E-commerce sector is quickly expanding with the
adoption of new technology and, most importantly,
client satisfaction. Any business is completed unless
their consumers are completely satisfied, and logistics
businesses are working hard to fulfil client demand on
schedule and with speedy delivery.

Zinal Dedhia

-commerce Logistics Summit Today, digitalisation plays a significant
2022, the one-day industry role in the logistics business. It is true that
conference was presented by Every company is practically every business nowadays is
EFedEx, eShipz, Tech Eagle, working on ways dependent on the internet.
Celebi, TT Trucking, smartr Logistics, “Everything has moved from
Whistle Drive and Nimbus Post. to improve the manual intervention to digital
During the last two years, the volume entire consumer intervention. During my time in Baazee,
of cargo in the airport has increased and experience. Tracking we used to call the sellers to check
Manoj Singh, Senior VP & Head - Cargo and notification are what kind of packaging they used for the
& Express, Mumbai International Airport two examples, since products, have they added the invoice,
- Adani Airports, spoke about how they everyone is shifting to demonstrated instruction and more.
are tracking down the E-Commerce And today we have bots responding to
cargo volumes for their data. WhatsApp notifications. queries, we have whatsapp engagement
“ Our cargo volumes have increased Yash Jain tool that gives each piece of information
by 61%. We handle around 30-32 % of NimbusPost of the order to the buyer,” said Navin
E-Commerce cargo internationally. As Mistry, Advisor, Shiprocket.
a part of the stakeholder ecosystem, Mistry has over 20 years of
the airport has a cargo regulation most important players in building the experience founding India's early
and a courier regulation. To separate gap of health care in the country when E-Commerce companies like
E-Commerce cargo, we came up with (during the pandemic) medicines were
AMAX Air Cargo Community Platform. not available at the stores and people
We get information from the integrator, were scared to move out. This was also
airlines, and forwarders in order to a realisation for the government that an
categorise these goods in a separate e-pharmacy is required for availability
category. This allowed us to see that of medicines in every pincode of India,” Yash Jain,
E-Commerce has been growing over the said Dhiraj Jain, Vice-President Strategic Founder, NimbusPost
last three years,” said Singh. Sourcing, PharmEasy, an online
AMAX is a web-based platform that pharmacy start-up.
was first introduced in 2013. It is an API Holdings, the parent company
electronic platform that connects Cargo of PharmEasy, gained final clearance
Terminal Operators. from market regulator Securities
Many new start-ups and existing and Exchange Board of India (SEBI) in
firms have benefited from the last two February this year to earn Rs 6,250
years, and they are currently thriving crore through an initial public
in the logistics and E-Commerce offering (IPO).
industries.
“Pandemic brought out the importance Digital Dependency
of players like PharmEasy for India. Also, The logistics sector today is considerably
we realised PharmEasy is one of the different from how it was a decade ago.
26 May - June 2022 www.itln.in