Driving Global Cargo Consistency and Infrastructure Growth with dnata's Guillaume Crozier

As dnata builds on historic 2025-26 financial results, how is the global aviation services leader managing its massive international footprint?

In this exclusive interview at Air Cargo China 2026 in Shanghai, Guillaume Crozier, Chief Cargo Officer at dnata, breaks down the strategic vision behind "that expansion and that growth", which saw dnata achieve a record revenue of 23.6 billion AED and handle 3.2 million tonnes of cargo worldwide. He details the company’s heavy investments in fully automated, state-of-the-art cargo facilities across Amsterdam, Milan, and Sydney, while evaluating whether the biggest future upsides lie in new markets, specialized cargo capabilities, or operational efficiency.

Reflecting on his personal career journey rising through the ranks to his current designation as Chief Cargo Officer, Crozier shares critical management insights into how dnata delivers a uniform, automated cargo product across diverse international markets while staying flexible enough to adapt to local customer needs. Finally, he shares an essential update on dnata's ongoing post-conflict network recovery.