From shifting trade routes to AI-led digitalisation and sustainability-led logistics, DHL Global Forwarding is navigating one of the most transformative phases in global freight.
In this Leader’s Speak interview, Edwin Pinto, Managing Director, DHL Global Forwarding, speaks with Rajarshi Chatterjee, Assistant Editor at STAT Publishing Group, on how the company is responding to global volatility while positioning itself for long-term growth — with India emerging as a key strategic market.
Pinto explains how new tariff regimes have created short-term volume pressures on transatlantic and transpacific routes, but stresses that these are temporary headwinds. Over the longer term, global manufacturers are diversifying supply chains beyond China, and India is increasingly benefiting from these shifts, driving stronger trade flows to and from the country. “We’re betting big on India,” Pinto notes, highlighting why DHL Global Forwarding sees long-term promise despite near-term uncertainty.
The conversation also explores DHL Global Forwarding’s Accelerated Digitalization initiative, including the use of AI and data-driven tools to improve accuracy, speed, and efficiency — especially in areas like customs processing. Pinto shares how India is playing a leading role within the DHL Group in piloting AI-driven solutions and advancing digital customer experiences through platforms such as myDHLi.
Sustainability is another key focus. Pinto discusses how DHL Global Forwarding, as an asset-light business, is driving change through intent, partnerships, and customer collaboration. He reflects on the growing willingness of shippers to pay a green premium, noting a significant shift from five years ago when sustainability was rarely part of customer conversations. While policy continues to play a strong role, Pinto believes the industry is clearly moving toward more sustainable logistics models, including circular economy practices.
Watch the full interview to understand how DHL Global Forwarding is preparing for the future of global trade — and why India sits at the heart of that vision.