Indian customs to issues RFP for system upgrade: EICI CEO

The Indian Customs Department has initiated a digital overhaul, issuing a Request for Proposal (RFP) to modernize its core systems, some of which have been in place since 1991. This move is expected to significantly streamline and accelerate processes for the logistics and shipping industries, driven by a collaborative effort with industry stakeholders.

According to Vijay Kumar, CEO of the Express Industry Council of India (EICI), "RFP could be implemented within the next 1.5 to 2 years. Reasonable, given the scale of the project and a new system would be a game-changer for trade efficiency.”

He further said that EICI is actively engaged with customs officials on several key initiatives to be incorporated into the new system.

These include pushing for the advanced filing of Courier Bills of Entry (CBEs), which would allow data to be transmitted even before a flight departs its origin. This would drastically cut down on clearance delays.

The industry is also advocating for a simplified return to origin process for international cross-border shipments and the integration of enhanced functionalities like simplified refund mechanisms.

Kumar said, “The recommendations for the new system were formalized in a white paper published by the EICI in May 2025, a document that was reportedly well-received by customs officials, signaling a shared commitment to building a more robust and transparent digital framework for India's trade.”

In a related development, the logistics industry is keenly focused on the upcoming launch of the Navi Mumbai International Airport (NMIA), which is set to become operational in the coming weeks.

The EICI is in active discussions with Adani Airports, the operator of the new facility, to ensure the airport’s infrastructure is optimized for express cargo.

Kumar confirmed that the airport developer has promised to build facilities that will cater to the specific needs of the express industry. "We would not be found wanting as far as the express terminals are concerned," he said.

“The focus on express cargo is crucial as it accounts for an estimated 60% to 70% of India's total air cargo movement. While there is currently no formal distinction between express and normal cargo, the high volume and time-sensitive nature of express shipments necessitate dedicated infrastructure,” he added.

Navi Mumbai Airport's design, which includes a dedicated courier/express cargo terminal and a special drone and express cargo zone, is a direct response to the growth of the e-commerce sector.

As a greenfield airport, NMIA is developing its cargo infrastructure in multiple phases. In the first phase, NMIA will feature a dedicated, integrated cargo terminal with an annual handling capacity of 0.5 million tonnes.

Over the next 10–12 years, the facility will be expanded through successive phases, ultimately reaching a capacity of 3.25 million tonnes upon completion of phase five. For more details about Navi Mumbai read here.