DTDC launches 10-minute logistics onboarding platform for MSMEs
Platform has recorded over 22,000 registrations and 5,000 self-onboarded firms, reaching 2,200 pin codes as DTDC expands digital logistics access.
DTDC Express has launched a new self-onboarding platform called EDOT (Enterprise Digital Onboarding Technology) to simplify and speed up logistics access for India’s growing MSME and direct-to-consumer (D2C) ecosystem. The platform allows businesses to register, complete KYC, add banking details and begin shipping in under 10 minutes without any manual intervention.
The new platform aims to address a long-standing challenge for MSMEs, startups and D2C brands, which have traditionally faced lengthy documentation, multiple operational dependencies and delays while accessing organised logistics services. DTDC said EDOT transforms the onboarding process into a seamless, technology-led experience, helping businesses start operations faster and streamline fulfilment from the beginning.
The company said the platform has already gained strong traction, recording more than 22,000 registrations and over 5,000 successful self-onboarded businesses.
The platform has also expanded beyond metropolitan cities, reaching more than 2,200 pin codes across India. DTDC said adoption has been strong in Tier 2 and Tier 3 markets, where access to organised and technology-enabled logistics solutions has often remained fragmented or operationally difficult.
Commenting on the launch, Abhishek Chakraborty, CEO, DTDC, said India’s MSME and D2C ecosystem is growing rapidly and businesses increasingly need speed, simplicity and scalability to remain competitive. He said DTDC recognised that onboarding into organised logistics should not be a complicated or time-consuming process and that the company is using technology to remove friction from the first step of a business’s logistics journey. He added that the focus is to make reliable logistics infrastructure more accessible and support entrepreneurs with a faster and simpler shipping experience.
The launch forms part of DTDC’s wider technology transformation strategy focused on improving customer experience through automation, AI-led support systems and self-service digital capabilities.
As part of this strategy, DTDC recently introduced DIVA (DTDC Interactive Voice Assistant), an AI-powered multilingual chatbot that handles more than 150,000 shipment queries every month across over 17 regional languages. The company said DIVA currently has an autonomous resolution rate of 82%, helping customers receive faster and more contextual query support while reducing dependence on manual systems.
DTDC said the launch of the Self-Onboarding Platform and DIVA reflects its focus on building a smarter, more accessible and digitally enabled logistics ecosystem for businesses across India. Backed by more than 35 years of logistics experience and a large distribution network, the company said it continues to strengthen its position as a technology-focused logistics partner for businesses ranging from first-time entrepreneurs to fast-growing digital brands.
