Amazon India to invest ₹2800 crore in safety and network
It will also build on its 2025 investment of ₹2000 crore, which enabled the launch of new fulfilment centres, sortation centres and last-mile delivery stations.
Amazon India has announced plans to invest over ₹2,800 crore to strengthen associate safety, health and financial wellbeing while expanding its operations network across the country. The investment forms part of the company’s broader commitment to invest more than $35 billion (₹2.9 lakh crore) in India by 2030, with focus areas including digitisation, export growth and job creation.
The company said the investment will support expansion of its fulfilment, sortation and delivery infrastructure, along with scaling its quick commerce service to reach more cities. It will also build on its 2025 investment of ₹2000 crore, which enabled the launch of new fulfilment centres, sortation centres and last-mile delivery stations.
Amazon India stated that it will continue to expand its core and quick commerce network to serve customers across delivery timelines ranging from minutes to days. The company added that it has scaled its quick commerce service, Amazon Now, to over 300 micro fulfilment centres across cities.
“Since launching Amazon.in in 2013, we have built one of India’s safest, fastest, and most reliable operations networks, serving customers across every serviceable pin code in the country. Our people are at the core of this network, and we are dedicated to enhancing associate safety, health, and financial wellbeing. This year, we are investing over INR 2,800 crore (~USD 300 million) to further strengthen these efforts, while continuing to scale our operations network and advance the technology that enables faster, safer, and more reliable deliveries for customers. Our initiatives also align with national priorities such as Ayushman Bharat and Pradhan Mantri Jan Dhan Yojana, helping expand access to healthcare and financial inclusion for our associates,” said Abhinav Singh, VP – Operations, Amazon India and Australia.
The company outlined measures to expand healthcare and financial support for associates and partners. These include scaling Project Ashray to provide rest facilities for delivery personnel, expanding health programmes such as Sushruta for truck drivers and their families, and introducing additional wellness initiatives. It will also conduct medical camps to provide preventive healthcare services.
Amazon said it would enhance insurance coverage through group medical and accident policies and extend financial inclusion programmes through its Samriddhi initiative. This will enable access to government schemes such as Ayushman Bharat Health Account and Pradhan Mantri Jan Arogya Yojana for associates and community members across multiple states.
The investment will also support infrastructure upgrades to increase capacity and improve delivery timelines, particularly in tier 2 and tier 3 cities. The company stated that these investments will support sellers and small businesses and contribute to local economic activity.
In addition, Amazon plans to deploy artificial intelligence and machine learning tools to improve operational efficiency and safety. These include systems to monitor driver behaviour, enable rest prompts, assess route complexity, and improve workload distribution. Enhancements to the delivery application will focus on navigation, earnings visibility and workflow simplification.
The company also confirmed continued investment in workplace infrastructure, including cooling systems, rest areas, accessibility features and safety measures across its facilities.
