Unicommerce launches UniBot to simplify India’s e-commerce operations

Unicommerce, one of India’s leading e-commerce enablement SaaS platforms, has introduced UniBot, a GenAI-powered conversational chatbot aimed at transforming how sellers and warehouse teams manage daily operations. Designed to simplify workflows and accelerate decision-making, UniBot brings a voice-enabled, conversational interface to one of the most operationally complex sectors of the digital economy.

UniBot allows users to execute tasks, retrieve analytics, and manage cross-functional processes simply by asking the chatbot. A sales leader, for instance, can request an overview of weekly marketplace performance, while a warehouse manager can instantly pull up pending orders or identify delays that require urgent action. By eliminating the need to navigate multiple dashboards, UniBot helps teams operate with greater speed and accuracy.

The platform is built to cut through layers of operational complexity. Teams can handle bulk orders using natural language commands, generate picklists, invoices, and labels, and access granular analysis across sales channels, SKUs, warehouses, and turnaround times. This reduces the time spent switching between interfaces and speeds up fulfilment cycles.

Another major benefit is UniBot’s ability to deliver instant analytics on orders and inventory levels. With real-time visibility into operational data, sellers and warehouse teams can make faster, more informed decisions. The system also reduces training requirements, particularly for new or seasonal staff, by making operational data conversational and easy to access.

UniBot is compatible with Unicommerce’s broader suite of solutions, including Uniware for order and warehouse management, its Video Management Solution, Unicapture, and reconciliation tool Unireco. This ensures seamless integration across the fulfilment ecosystem, enabling businesses to maximise efficiency without additional overhead.

Commenting on the launch, Kapil Makhija, MD & CEO of Unicommerce, said, “Indian e-commerce is entering a technology-led, efficiency-first era. UniBot marks Unicommerce’s next step toward building an AI-first operational workspace for India’s rapidly expanding e-commerce ecosystem. As order complexity rises, our focus is on building technology that simplifies execution, strengthens visibility, and enables every seller to compete with enterprise-level agility.”

With the rise of multi-channel commerce, increasing order volumes, and growing warehouse demands, solutions like UniBot highlight how conversational AI can redefine frontline operations and bring enterprise-level efficiency to businesses of all sizes.