dnata unveils export customer service centre and Cargo Integrated Command Centre

Oct 10, 2016: dnata’s new customer service centre for export cargo customers was officially inaugurated by Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive of Emirates Airline and Group. Located in the new customer service centre, the Cargo Integrated Command Centre (CICC), is an industry first for the region. The main purpose of the CICC is to enhance the customer service experience, and ease the process of information flow between all cargo stakeholders. The CICC will function 24/7 representing all process stakeholders and will ensure the efficient and optimal management of workforce, facilities and processes, thus increasing productivity of cargo services. It will serve to monitor, troubleshoot and enable quick-decision making to enhance movement and efficiency of cargo.

Gary Chapman, president, dnata and Group Services; Dr Mohammed Al Zarooni, director general of Dubai Airport Freezone (DAFZA); Nasser Al Madani, assistant director general, DAFZA; Brigadier Pilot Ahmad Mohammad Bin Thani, director general of Dubai Police's General Department of Airport Security; Ahmed Mahboob Musabih, Dubai customs director; His Excellency Mohammed Abdulla Ahli, director general, Dubai Civil Aviation Authority and Dr Shaikha Ali Al Owais, Head of Controlling of Import & Export of Medicines, Ministry of Health, were also present at the opening.

Located in Dubai Airport Free Zone Freight Gate 5, this new export centre marks the beginning of a product improvement program for airlines, freight forwarders and shippers. Spanning over 5,000 square metres with 50 dedicated staff, the centre is expected to serve approximately 700 customers a day and handle 25,000 tons of export cargo per month. With new export counters, a Cargo Integrated Command Centre (CICC), all government agencies on its premises, a special cargo acceptance area, and a new office space for airline and freight forwarding customers, the centre ensures collaborative product delivery.

“What we see today is the result of meticulous planning, creative thinking and most of all, listening to our customers. We are looking to bring about further efficiency, cost-saving and surpass our customers’ expectations. We take pride in being a leader in cargo handling, and it’s important to constantly raise the bar when it comes to innovation and customer service. I believe this new centre really demonstrates our commitment to providing a secure and efficient environment for our customers’ cargo needs,” said In 2016, dnata’s cargo operations in Dubai have handled close to 519,928 tonnes cargo and served 402,713 customers, with exports comprising nearly 205,673 tonnes.