Mar 07, 2017: GMR's Hyderabad International Airport has bagged first position in the world in the prestigious Airports Council International (ACI)-Airport Service Quality (ASQ) survey in the 5-15 million passengers per annum (MPPA) category for the year 2016. The GMR Group-led Indira Gandhi International Airport (IGIA) has also brought laurels by becoming world’s second best airport in the largest airport category – passenger capacity of over 40 million passengers per annum (MPPA)– as per the ASQ 2016 rankings.
The survey shows that Hyderabad Airport has steadily improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5). Hyderabad Airport, running in to its 9th year of operations, is designed to cater to 12 million passengers in a year. The airport has also registered 20 per cent growth in the last year with a passenger throughput of close to 15MPPA in calendar year 2016 and also has expansion plans to enhance its capacity.
Speaking on this recognition, SGK Kishore, CEO, Hyderabad International Airport, said, “We are delighted and honoured to be ranked No. 1 Airport in ACI ASQ survey. We are thankful to our passengers to be part of this journey and helping us in reaching this milestone, yet again.”
Meanwhile, DIAL’s ASQ score also increased substantially from 4.96 in 2015 to 4.99 in 2016 that helped IGIA scale over several other airports and attain the second position globally only after Incheon, South Korea.
“This achievement marks a significant improvement from the previous year’s rating, where the airport was No.1 in a smaller category of 25-40 million passengers per annum and no.6 globally. Delhi Airport has now joined the elite club of international airports handing over 40 MPPA,” said a release from the airport company.