Amazon India unveils 20,000 seasonal jobs in customer service

June 30, 2020: Amazon India announced that it has opened close to 20,000 seasonal employment opportunities in its customer service (CS) organization to help customers with online shopping.

The new positions are now open in Hyderabad, Pune, Coimbatore, Noida, Kolkata, Jaipur, Chandigarh, Mangalore, Indore, Bhopal and Lucknow. Most of the positions are part of Amazon’s ‘Virtual Customer Service’ program that provides flexible work-from-home options.

The new positions will require associates to support customer needs and deliver personalized, peculiar experiences that customers love through various mediums like email, chat, social media and phone. The eligibility criteria for these positions include – minimum educational qualification of 12th standard pass and proficiency in English, Hindi, Tamil, Telugu or Kannada.

Akshay Prabhu, director–customer service, Amazon India, said “We are continuously evaluating hiring needs across the customer service organization in response to the growing customer demand. We estimate that customer traffic will further scale up over the next six months with the onset of Indian and global holiday seasons. The new associates who will join us in our offices and work from home through our Virtual Customer Service program will play a key role in relentlessly advocating for our customers and raising the bar on their experience."

“Over the past few months, we have scaled up to prioritise the safety of our CS associates and continue to serve our customers’ needs. These new seasonal positions will provide candidates job security and livelihood during these unprecedented times,” he adds.

Earlier this year, Amazon had announced that it plans to create 1 million new jobs in India by 2025 through continued investments in technology, infrastructure, and its logistics network. The jobs – created both directly and indirectly – will be across industries, including information technology, skill development, content creation, retail, logistics, and manufacturing, and are in addition to the 700,000 jobs Amazon’s investments have enabled over the last seven years in India.