DCGpac’s pioneering efforts will help increase customer outreach
June 22, 2016: Logistics is one of the most crucial elements of any ecommerce business and it affects the customers’ perception of the brand. To ensure 1005 customer satisfaction and faster response time, DCGPAC has partnered with DTDC for improving delivery time and reaching out to more customers in an effective manner. The company has also opened 6 dedicated pick-up centres to eliminate delays in delivery completely.
With DTDC as the logistics partner of DCGpac, customers will now get the benefit of superior technology driven logistics where it would be possible to track the shipment in real time and also stay assured of damage-free products. DTDC will also provide 24x7 support wherein the customers can get their queries resolved and get support from the team. With DTDC’s trusted logistics services, DCGpac’s customers should now experience better service and faster deliveries across India.
Until now, the company was using its own online resources to provide tracking data to the customers. However, it proved to be cumbersome at times. With DTDC as the logistics partners, it has now become possible to get real time monitoring and tracking of the packages with the advanced technology and framework of DTDC. Moreover, it will provide a robust system for managing returns, order cancellations and reconciliations.
Additionally, DCGpac has opened 6 dedicated pick-up centres in Delhi, Noida, Gurugram, Mumbai, Kolkata and Bengaluru respectively. These pick-up centres will eliminate the waiting time for customers from this city as they will be able to pick-up their orders from these centres directly. They can make the transaction online and simply visit the warehouse with the details to get their order. This also means that one can get the order on the same day on which it was placed.
When it comes to custom packaging solutions and packaging materials for corporate stores like Amazon, Voonik, Jabong and Flipkart, timely delivery is quintessential for managing the competition in an effective manner. Online sellers can even share their long term requirement and the orders can be delivered to them on an as-and-when-required basis or as per the schedule decided by them. This helps to eliminate inventory costs and the investment is distributed over a particular period which makes it easy for the business to manage it.
